Shipping policy
Last updated: October 19, 2026
Thank you for shopping with Suzy. This Shipping Policy explains our order processing, shipping methods, international delivery, customs duties and import taxes, and other important information regarding the delivery of your order.
Order Processing
Orders are generally prepared for shipment within 4–7 business days after your order and payment have been confirmed.
Some of our products require finishing after an order is placed. The processing period above refers to the time required before shipment and does not include the carrier's transit time.
If there is a significant delay in preparing your order, we will contact you using the contact information provided with your order.
Shipping Destinations
We ship within Japan and to selected countries and regions that are available for purchase and delivery through our online store.
If your destination country or region cannot be selected at checkout, we do not currently offer shipping to that destination.
Shipping Methods and Fees
Available shipping methods and shipping fees are displayed at checkout based on your destination and the details of your order.
International orders are primarily shipped using DHL Express Worldwide.
Shipping rates shown at checkout do not include customs duties, import taxes, VAT/GST, or other import-related charges unless expressly stated otherwise.
International Shipping
International shipping is available only to countries and regions designated by our store as eligible for sale and delivery.
Delivery times shown or communicated for international shipments are estimates only and begin after the order has been shipped. Actual delivery times may vary depending on the destination, customs clearance, carrier conditions, weather, local holidays, or other circumstances beyond our control.
Customs Duties and Import Taxes
International orders are generally shipped on a DAP (Delivered at Place) basis.
Depending on the destination country or region, your order may be subject to customs duties, import taxes, VAT/GST, customs clearance fees, or other charges associated with importation.
These charges are not included in the product price or the shipping fee paid to our store and are generally the responsibility of the recipient.
If applicable, these charges may be collected by the shipping carrier, customs authority, or other relevant authority at the time of customs clearance or delivery.
The amount and applicability of customs duties, taxes, and other import-related charges vary depending on the destination, the type of goods, and the declared value. We are unable to determine these charges in advance. For further information, please contact the customs authority or relevant authority in your destination country or region.
Remote Area Deliveries
DHL may apply an additional surcharge for deliveries to certain remote areas.
If your shipping address is identified as a DHL remote area after your order has been placed, we will contact you before shipment regarding any additional shipping charge.
If the additional charge is not accepted, your order may be canceled and refunded before shipment.
Order Tracking
When tracking is available, we will provide tracking information after your order has been shipped. Please note that tracking information may take some time to update after shipment.
Shipping Address
Please check your shipping address carefully before completing your order. If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been shipped, we may be unable to change the delivery address. Additional costs arising from an incorrect or incomplete address may be charged to the customer where applicable.
Delayed, Lost, or Damaged Shipments
Delivery may be delayed due to customs clearance, weather conditions, transportation disruptions, local circumstances, or other events beyond our control.
If your shipment appears to be lost, arrives damaged, or has another delivery-related issue, please contact us as soon as possible. We will review the situation and work with the shipping carrier as appropriate.
Order Changes and Cancellations
Orders generally cannot be changed or canceled after they have been confirmed, except where required by applicable law or permitted under our market-specific cancellation rules.
For eligible orders shipped to Europe, you may submit a cancellation request through your customer account until the item has been shipped.
If you notice an error in your order, please contact us as soon as possible. Please also refer to our Refund Policy for information regarding returns, refunds, cancellations, and statutory withdrawal rights.
Contact
If you have any questions regarding shipping or delivery, please contact us at hisayuki.sujino@gmail.com.