Legal notice
Seller
Suzy Co., Ltd.
Representative
Hisayuki Sujino
Address
Postal Code 170-0011
2-20-2 Ikebukuro Honcho, Toshima-ku, Tokyo
Japan
Phone Number
090-7429-3995
Email Address
hisayuki.sujino@gmail.com
Business Hours for Inquiries
Weekdays 10:00 AM–6:00 PM (JST)
*Excluding Saturdays, Sundays, Japanese national holidays, and store holidays.
Sales Price
Prices shown on each product page include Japanese consumption tax where applicable.
Additional Fees Other Than Product Price
[Domestic Shipping in Japan]
・Standard Shipping: 870 yen
・Free shipping for orders totaling 7,700 yen or more
・Express Shipping: 3,762 yen
[International Shipping]
International shipping fees vary depending on the destination country or region. The applicable shipping fee will be displayed at checkout.
International orders are generally shipped on a DAP (Delivered at Place) basis. Customs duties, import taxes, VAT/GST, customs clearance fees, and other import-related charges are not included in the product price or shipping fee paid to our store and are generally the responsibility of the recipient.
DHL may apply an additional surcharge for delivery to certain remote areas. If your address is subject to a remote area surcharge, we will contact you before shipment regarding any additional shipping charge. If the additional charge is not accepted, the order may be canceled and refunded before shipment.
Payment Methods
Shopify Payments (credit cards and other payment methods displayed at checkout)
Available payment methods and card brands may vary depending on your location and will be displayed at checkout.
Payment Timing
Payment is processed when your order is completed. The actual date on which the charge appears on your account depends on the payment provider or card issuer.
Shipping Schedule
We typically prepare orders for shipment within 4–7 business days after confirming your order and payment.
Our products are primarily one-of-a-kind items, and some products require final checks and finishing after an order is placed.
The above processing period does not include carrier transit time. International delivery times may vary depending on the destination, customs clearance, carrier conditions, weather, local holidays, and other circumstances.
Order Cancellations
As a general rule, we do not accept cancellations due to customer preference after an order has been confirmed, except where required by applicable law or permitted under our market-specific cancellation rules.
For eligible orders shipped to Europe, you may submit a cancellation request through your customer account until the item has been shipped.
If there is an error in your order details, please contact us by email as soon as possible.
Returns and Exchanges
As a general rule, we do not accept returns or exchanges for reasons attributable to the customer, except where required by applicable law or permitted under our market-specific return rules.
If an item arrives damaged or defective, or if you receive an item different from what you ordered, we will review the issue and arrange an appropriate remedy, such as repair, exchange, or refund.
Because many of our products are one-of-a-kind, an identical replacement may not be available. In such cases, we may provide a refund or another appropriate remedy.
Please refer to our Refund Policy for details.
Return Shipping Costs
We will cover return shipping costs when a return is required due to an issue attributable to us, such as a damaged or defective item or an incorrect shipment.
Where a return or withdrawal based on customer preference is permitted by applicable law or our market-specific rules, return shipping costs will be handled in accordance with our Refund Policy.